Talisma Corporation, the market leader in enterprise Customer Interaction Management (CIM) solutions announced the opening of its regional headquarters in Hong Kong.

The new office, Talisma Corporation HK Ltd, will become the company’s regional headquarters for the whole of East Asia. With an office in the region, Talisma will expand its sales, marketing and delivery reach to cover Hong Kong, Mainland China, the Philippines, Korea, Malaysia, Thailand and Vietnam. Customers within these markets will be able to purchase Talisma’s complete suite of CIM products which includes: Knowledgebase, Email, Chat, Phone and VoIP.

At the opening ceremony, the Director, East Asia of Talisma, James Dwyer said, “Hong Kong businesses are realizing that customer interaction should not be limited by traditional communications channels. Talisma’s CIM solutions enable businesses to deliver a truly exceptional customer experience and take advantages of business opportunities and improve operational efficiencies.”

“Hong Kong’s dynamic commercial environment, sophisticated infrastructure, highly motivated workforce and geographical location provide an unbeatable springboard to support Talisma’s operations in the region,” he continued.

Associate Director-General of Investment Promotion at Invest Hong Kong, John Rutherford welcomed the arrival of Talisma to Hong Kong.

“Hong Kong’s central location, the availability of high quality IT professionals, and superb telecommunications infrastructure are among the city’s many attractions for IT companies, especially those with a regional perspective,” said Mr. Rutherford. “The establishment of Talisma’s regional headquarters here is a vote of confidence in Hong Kong as a strategic base for the company’s ambitious expansion plans. I wish Talisma every success in its future business development in Hong Kong and the region.”

Talisma currently operates in 33 countries worldwide and offers language support for twelve languages, including Putonghua and Cantonese. The company’s comprehensive interaction management suite fully integrates online communication channels, including email, chat, VoIP, Web self service, and telephony with robust business process functionality and third party data integration capabilities. Its global customers include Aetna, AOL, Aviva, Bank of America, Canon, ChevronTexaco, Citibank, Coast Capital Savings, Daimler-Chrysler, Dell, DHL, Ford, HGTV, Intuit, University of Alabama, Microsoft, Pitney Bowes, Siemens, Sony, Sprint, and the US Department of State.